Questions, that may occur, while using Oxygen Phone Manager II for Symbian OS phones:
Q. I received the keycode, but the program doesn't accept it! What can I do?
A. First, be sure you are entering the keycode without any spaces or empty lines and to the correct program version. If that won't help, please do the following: carefully copy/paste that keycode to Notepad, name it opm.key and save to the OPMS folder.
Q. I urgently need the new keycode for my OPMS version. How can I get it without contacting you directly?
A. You are able to request the keycode for the needed version from your customer page, or from the program itself using the "Help - Request for resend the registration code" menu.
Q. I am able to read the data from my phone, but cannot write anything back. What should I do?
A. You probably haven't yet registered your phone to the program. You can find the needed instructions in the very letter, was sent you with the keycode and the links.
Q. I'm trying to register my phone, but not getting any answer from the Robot. What to do?
A. You should save you registration data to a file by clicking 'Save to file' button in "Phone - Register/Unregister phone" menu and sent that file to our support address. We will register your phone manually and sent you the keycode. Please, note: we don't work on weekends and nights.
Q. All the phones in "My phones" tree are called as "Unknown". Why?
A. This is the default alias for every connected phone. In order to discriminate between the several phones of the same model you can give a short description to each phone. To do that, go to the phone information window and enter the new alias.
Q. I need to change my registration data (e-mail address or name). What should I do?
A. You should contact our support team specifying your previous registration data (SaleID, name and e-mail) and your new e-mail or name. We will change it in our data base and sent you the new keycode, you should use from the moment.
Q. Thus strange: I have read the Images from my phone, but cannot see even one - only some kind of a list! Where are my images?
A. When you are reading Images or Melodies from your phone, you first read the very folder's information. To read the folder content select needed files, right click the mouse button on them and choose from the pop-up menu "Read current, selected or all melodies/images".
Q. I cannot connect my phone using Bluetooth device to your software though I am using the OPMAgent.sis to connect the phone. Nokia PC Suite sees the phone and works with it. What should I do to make your program work with my phone?
A. Please, check the following:
- the COM port's number, you choose in the Tools - Options - Connection&Common, is the one from 'Bluetooth configuration' -> 'Client applications' -> 'Bluetooth serial port' -> 'Properties' option. Please, don't set 'Bluetooth serial port' service from 'Local services' bookmark - this won't function;
- after you have set correct COM port's number, please, make sure, that you are not running any standard Bluetooth services, the phone should be disconnected;
- then run OPMAgent.SIS and choose 'Start BT exchange'. Please, do not start Bluetooth exchange, using phone's standard Bluetooth services. You should start Bluetooth connection only from OPMAgent.SIS utility. Phone's standard Bluetooth service may block the whole connection;
- before running our program, please, make sure, that you have turned off Bluetooth connection in Mrouter utility of Nokia PC Suite. Nokia PC Suite may block the whole Bluetooth connection also.
If you will have any further questions or suggestions, do not hesitate to contact us!
You can find full version of the FAQ in the Internet here